I thought I would make a quick post around how I prepare audio files for deployment in Unity Connection, Communications Manager, Contact Center Express, and other Cisco UC products. This post will be focused around Unity Connections but the same method can be used for all applications.
Due to inclement weather conditions in the southeast I had multiple clients that needed emergency messages uploaded to their Unity Connection auto attendants. I have some clients that have call handler managers and record and configure their own messages on the systems. But, I have quite a few that would much rather just record a message with whatever is handy (an iPhone more and more these days) and e-mail it to me for uploading and configuration.
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