Impact of UC as a Service in the Business World

Telnet Networks News

Unified-Communications-ICON Unified Communications (UC) is the integration of real-time and non-real time communication to provide instant and on-demand services to customers. During the last few years, UC has seen enormous growth due to the increasing use of UC by businesses around the world. A report by Frost & Sullivan (News – Alert) shows that UC is likely to grow at an annual rate of 32.7 percent per year through 2017 in North America alone. It is being used for many applications such as hosted services, voice calls and other applications.

In the light of this growth, some companies are evaluating whether they need UC for their business at all. The answer is a resounding yes, because UC brings many benefits to companies. Firstly, UC streamlines all communication channels within an organization. Without UC, businesses have to employ people around the clock to interact with customers over the phone or face to…

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