As the economy shows signs of strengthening, many organizations are again looking to make investments to improve productivity. One common consideration is the implementation of Voice over Internet Protocol (VoIP). While exploring options, one of the first questions to ask is, « What does VoIP mean to me? »
Before answering this question, it is important to understand that VoIP actually can play two parts in the decision:
- Services between the telephone system and the actual telephone sets over the customer’s local area network can be delivered as IP.
- Carrier services can also be delivered as IP to the telephone system rather than traditional business lines or ISDN PRI, SIP (Session Initiation Protocol) that provides service over a digital connection.
Note that a VoIP system is not required to utilize SIP trunking. Although the decision process often aggregates these two elements, the unique requirements of any organization designates how each of these…
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