VoIP and E911: Challenges and Requirements

Orion Now

The capability to reach emergency services after dialing 911 is a must. With new technologies entering the telecom world it is vital to make sure that this services remains intact. the FCC has taken action to ensure that emergency services are always just a phone call away.

The FCC has made sure that VoIP does not interfere with this feature by creating Enhance 911 (E911) requirements. They require « interconnected » etc_emergency21__01__630x420VoIP services which are VoIP services that use the Public Switched Telephone Network (PSTN), including wireless networks, to originate and terminate calls. These systems provide emergency services with the caller’s call back number, and in most cases, location information.

Here are some CHALLENGES that have come about with VoIP and 911:

  • Traditional phone systems are associated with a particular number and address. However, with portable interconnected VoIP services, location is adjustable.
  • VoIP 911 calls may not connect to the Public Safety Answering…

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